Most e-cigarette companies think they can get by on pretty pictures alone. While their products may lack, the skills of their photographer show off fancy e-cigs in the limelight. Then, when customers fall for the pretty packaging, and the product fails, in come the bad reviews. While this seems like a very foolish way to sell products, many e-cigarette brands do this. And another big area for failure is that of e-cig customer service, which is a major point for customers. EverSmoke, while a newer company on the market, has seen these shortcomings, and we have mastered the art of stellar service, exemplary in the electronic cigarette business. Understanding that communication can make or break you, we offer our customers many different outlets for communication, and even before an order is placed we do everything possible to make the transaction and the experience pleasant.
We stand by our products with a 30-day 100% money back guarantee. For any reason at all, if you aren’t satisfied, you can return your items within that 30-day time frame. If we didn’t believe in the durability, and superiority of our products, we would not stand by them with such a passion. EverSmoke electronic cigarettes were designed to be the best available, and we truly believe in that. We back it up even further with our fantastic customer service.
Once an order is complete, we send various emails that detail every step of the transaction as well as shipment. As soon as your order is placed, you are emailed a confirmation number, with your confirmed order. Once your order is shipped, you will receive an additional email saying so, with all of the tracking information. We send our orders with delivery confirmation, so that every item can be traced. We try to keep transactions as orderly as possible, and should issues arise, we begin an immediate investigation.
We always advise our customers to create accounts with us. This makes checking on your orders very simple, and from logging in, you can see all details quickly. Taking this one step up, we also offer our customers the option to join our Home Delivery Program. This offers 20% savings on all refill cartridges, as well as scheduled monthly delivery of them. We understand that our clients want savings and convenience!