Tag Archives: E-Cigarette Customer Service

Basic E-Cig Troubleshooting

troubleshootingIs something up with your e-cig? Here are some basic troubleshooting tips to help you fix the issue yourself, and fix it fast! Many times, getting your e-cig to work right is just a matter of a simple fix, and you can often get it done yourself. Of course there will be times when you’ll need to contact us, and possibly take advantage of your Lifetime Warranty and have the item replaced, many times it can solved simply. Read on for some e-cigarette troubleshooting.

Vapor not getting produced or is low?

  • -Check how tightly the cartridge is screwed onto the battery.
  • -Check the cartridge, it may be empty.
  • -Check the battery, is it charged?
  • -Make sure there is no dirt or residue buildup between the cartridge and battery. Sometimes these parts need to be cleaned, and cleaning is essential to proper performance. Do it regularly.

Battery not working?

  • -Has it been charged?
  • -Is it screwed on too tightly?
  • Battery does not last long?
  • -It may be wearing out and require replacing.
  • -Are you overcharging it?
  • -Are you charging it before it gets down to 0%?

Vapor tastes burnt?

  • -Cartridge may be on too tightly.
  • -Cartridge may be close to empty or the cartridge may be burnt out.
  • -Try a new cartridge.
  • -Try a new flavor; not every flavor will sit well with every person, obviously!

Should the problem you are encountering not be solved by one of the above tips, we encourage you to contact us. Our customer service reps are awesome, they know what they are doing, and can help you get the issue fixed. Also for this very reason, we suggest you become a member of our Home Delivery Program, which is great for not just getting your cartridge refills on monthly deliveries at a discounted rate, but also because it comes with a Lifetime Warranty for all of your e-cigarette parts.

Online Vaping E-Cigarette Communities – Connecting Vapers Worldwide

The highly digital nature of our society allows us to be connected to people all around the world. One such way that people connect is through joining a message board—the more frequently used message boards end up forming a type of virtual community or family online.

Online communities dedicated to vaping allow newcomers to get insider information, and for veteran vapers and enthusiasts to exchange ideas.

Components of Vaping Message Boards

Most all message boards work in the same way. They are hierarchical, tree-like and divided by a given subtopic under an umbrella heading. There are three basic and common aspects to e-cigarette message boards:

  • Discussion of e-smoking vaping basics
  • Encouraging other members to switch
  • News about e-cigarettes

The basics section(s) typically include discussions of different e-cigarettes. This discussion includes favorite brands, favorite flavors, basic functionality and much more. Having a community of members providing suggestions for products can help new vapers save money in the long run by helping them to not purchase products that are inferior.

And despite their dramatic rise in popularity, e-cigarettes are still foreign to many people. They can be confusing, even frustrating, to operate, especially for someone who has used traditional cigarettes for many years. However, with a dedicated community of vapers offering invaluable insights and encouragement, adopting this alternative can be much easier.

The other big value of online vaping and e-cigarette communities is news, including new research studies or any regulations being considered by federal, state and local governmental authorities. Some of these regulations like sales to minors make sense, but others attempt to treat vaping and e-cigarettes like traditional cigarettes.

Being a part of an online community can help vapers join forces to fight to keep electronic cigarettes favorable in the public eye.

Vaping Communities

There are several different message boards that cater to the vaping community. The top three message boards  are The Vaping Forum, E-cigarette Forum, Vapers Place. The first two being traditional message boards with multiple forums on various topics. Vapers Place broadens out to include a podcast.

Along with message boards, our knowledge center at learn.eversmoke.com and blog are also great resources to learn more about this exciting alternative way to enjoy smoking. Not only can you discover news in the world of e-cigarettes, but you can also browse our starter kits to find the right one for you.

Electronic Cigarette Customer Service: Why We Stand Out in the Crowd

Having the best electronic cigarettes on the market takes more than just having great products. It’s about having great e-cigarettes with great performance, the kinds of accessories that customers love and that truly do make their lives easier, cartridges that please the pallet and satisfy with vapor. It’s about having policies that work for the customer and that benefit them. It’s about offering reasonable prices that people can actually afford, and offer savings over traditional cigarettes. Most of all, it’s about having the kind of customer service that assures our customers that their ever need will be taken care of.

Having exceptional customer service is what sets us apart from nearly everyone out there. We are more than proud of our products, but we know things come up. Issues come up. Things can break, malfunction, or just suddenly not work right. Having thousands of customers means you need to be able to handle the challenges that are more than likely going to surface, and we are always happy to do so. While we never claim perfection, we are really happy to take care of things should they be any less than! Whether you call us, email, or contact us through our Facebook page, we want to make sure you are taken care of. If there is a problem with anything, we want to solve it!

We are completely aware that most other e-cigarette companies are lacking in the department of customer support, and a good many of our customers have come to us after endless disappointments from other brands. E-cigarette customer service is integral to this business because many people are looking for a solution to their cigarette problem when they switch over to the vapor side. Often, before they even order they have a ton of questions and things they need to know before they buy a starter kit. A lot of the time, customers are reluctant to work with a brand because they don’t know what they’re getting into, and being able to talk to a real person, who knows their products as well as how to serve the customer is the deal maker.

So, if you’re looking for an e-cigarette brand that will not just leave you satisfied with every puff, but be there when you need them personally, talk to us!

Electronic Cigarettes: Separating Myth from Reality

There are lots of myths about e-cigarettes. You know how it goes; a story gets told numerous times and the facts begin to distort! Anyone looking into e-cigs is bound to come across a variety of different myths regarding them, so here is some info to clarify the stories you may have heard. Like anything in life, it really will help your search along if you use common sense over anything!

If you research any topic on the internet you are sure to come across a wide range of information. While you know you can trust many sites as being fully reputable and knowledge-based, there are many more that aren’t. So when it comes to electronic cigarettes, it sure helps to know what you are looking for. You’ve got to understand the products and the many options that are available. Learn about all the brands out there, understand the different features, and if you can you should experiment with a few.  Electronic cigarette reviews are one way of gauging the market to get a feel for it, and what people are saying regarding specific brands and products. There are many sites devoted to giving honest reviews where the user has first hand experience, and you can learn a lot from them.

Another important way to steer clear of the nonsense stories is to understand the laws and rules regarding e-cigs. Some claim that e-cigarettes will soon be illegal, but this is certianly not true. While the government has made mention of regulating the, there is no real reason that e-cigs should be illegal. Ordinary cigarettes are much more harmful, and electronic cigarettes do not warrant any necessary or dangers needed to ban them.

Some of the stories I have seen floating around about e-cigs include the worries that they can explode, that the vapor presents the same dangers of second hand smoke, that nicotine causes cancer, no matter how you get it. I’ve heard that they can contain anti-freeze (not true) and I have heard that contain the same level of carcinogens as traditional cigarettes (also untrue). Some worry about e-cigarettes costing too much, and being a more expensive habit to assume. This too is wrong because they have been made to be a more affordable and convenient alternative. While you do have to spend some money in the early days, those costs are quickly made up because cartridges are quite economical.

So while there are many myths about e-cigarettes, as you can see, if you dig a little deeper the truth is there! With very, very few negatives, and a world of positive, electronic cigarettes have taken an enormous hold over the smoking world. Learn the facts, and happy vaping!

5 Reasons to Ditch the Cigs for E-Cigs for Halloween

It’s always a good time to choose vapor over smoke, and hey, Halloween is barely a week away, and it’s as good a time as any! We are still currently running our Breast Cancer Awareness sale, and it’s technically still October, so a percentage of all sales go towards the Susan G. Komen Fund, so make those purchases count towards something bigger! In the meantime, while Halloween is on the brain, here are 5 pretty good reasons why the scariest night of the year should not involve tobacco smoke!

1. Halloween is especially fun for the kids, and it’s never appropriate to smoke cigarettes around them. Exposing them to smoke can be totally avoided, whether you just stop yourself from smoking in their presence, or you do the intelligent thing and use electronic cigarettes. This way, when you’re trick or treating, or handing out candy to the hordes of revelers, you don’t put anyone in uncomfortable situations, and you can have your cake and it too!

2. If you are to imbibe on some forbidden vice, on Halloween let it be candy, and not smoke, if you are to choose between them. Vapor cigarettes are much gentler on the system, no matter what time of year anyway.

3. Halloween parties are fun, but smokers in large social gatherings usually get sent out to pasture. Stay indoors and vape, don’t miss any of the party, and infuriate no one with smoke.

4. Some places in the US already have had snowfall this year, and October is usually pretty chilly in a lot of the country. Getting bundled up to smoke outside is such a drag. Again, e-cigs are perfectly fine indoors, and even if Halloween is just another night of the week for you and don’t even intend on handing out treats, you won’t have to brave cold temps.

5. Did you know that Halloween’s original roots can be traced back to the Pagan and Druid times of the Celtic world? It was technically their “New Year” so in that vain, start your year right, with a purposeful resolution to quit smoking, and use e-cigarettes so you can still have the pleasure, none of the pain, and be free from the smoke!

Success Story: Joseph

This week’s Success Story is from Joseph, a marketing professional living in Seattle, Washington. We love hearing about how our customers have switched their cigarette habits for e-cigs, the healthier alternative, so here is how our products have done just that for hime!

Hi, I’m Joseph. I work in the field of marketing, and am here to tell you today about how I have done the unthinkable (for me, anyway!). I did not think it was going  to be this smooth, this easy, or effective, but using electronic cigarettes from EverSmoke   was the ticket for me! I used to smoke a pack a day, all day long. If I didn’t finish the pack before bed, there was something wrong! You bet my clothes and apartment stunk, and after losing my job during the economic downturn, it was pretty crazy to be smoking. I had bigger bills and responsibilities to worry about, but man, cigarettes were still my first priority. Finally it got to where I was frustrated that I didn’t feel confident I was going to be    able to quit smoking, and it was then I decided to try e-cigarettes. I have friends who are big users, and everybody I know talks up EverSmoke, so they were my first choice. After i researched on the site a bit, I was very impressed with what I saw so I got a, e-cigarette starter kit right away. I went after the Premium Starter Kit, which turned out to be the right   one for me; nice accessories, good price for what I was getting. I decided that if I was going to have to spend money on my habit, I wanted to spend less, and have a healthier way.

In using it, from the start I found these e-cigarettes really easy to use and very comfortable. From the way it feels in my hand when I hold it, to the way it feels when I puff on it, it was nice. No one can say it feels 100% like a cigarette, but it’s close enough for me, and it didn’t take me long to change over. The vapor comes out clean and strong, hits well and tastes great: exactly what I wanted, exactly what I got! Professionally, it is much better because I am not self conscious all the time about if smell bad, or if I am taking too much time out of the work day to smoke. So, it has been great! I feel healthier, I know I am doing healthier just by using these, and the amount of money I save each month is probably around $100!

 

How To: Using Your EverSmoke E-Cigs

EverSmoke electronic cigs were designed to be ultimately convenient, easy to use, and simple to incorporate into daily use. They were made to surpass all others in the market, and offer users a finer experience in many ways. They also took to mind aspects like cartridge function, longevity of the cartridge, and having the best possible performance around. Our customers are consistently happy, and they often come to our products after trying others without satisfaction. Here is a little basic “how-to,” that will offer a look into using our products properly and effectively, and hopefully save a little time in the event you are a beginner who has never read through your owner’s manual. It will also shed some light as to how our products are used, as they are different from many models out there.

-Sometimes when you open up your shiny new EverSmoke starter kit box, your batteries can have some power to them. Charge them all the way up anyway- they’ll perform better because of it.

-When attaching a new e-cig cartridge, make sure not to go too far with the tightening. Seriously, too tight is never a good thing- clothing, attitudes, and e-cigarettes are no different in this way! The device will work better, the cartridge will work better!

Keep in mind that with automatic batteries there is no switch for off and on setting- only on the manual. When using the manual model, the little black button must  be pressed for it to work, as you inhale. A little more effort, and a lot more control over the process.

-When you puff on the unit, the LED light on the end will glow, like an actual cigarette. When it’s time to recharge the battery, this same light will flash.

-You will know it’s time to change your cartridge when your electronic cigarette stops producing vapor, and considering we are known and loved for our great vapor production, it will be a significant difference!

So, I hope these little tips help out a customer in need! Or, if you are just looking into starting up, keep these in mind; sometimes the excitement of a fresh new starter kit can be  so thrilling it causes one to overlook all sensibility and manual-reading, in pursuit of pure vapor pleasure! Happy vaping, people!

 

Success Story: Edwina Alcaron

This week’s Success Story is from Edwina, who lives in the lovely “Chi-Town” Chicago, Illinois! Previously a big-spending smoker, now a penny-saving vapor cig user! It’s stories like these that make us incredibly proud to be in this business, benefiting people’s lives directly!

Hey everyone! I’m Edwina, and I live in the awesome town of Chicago! I am a medical receptionist, and this is how I came to start vaping! I was not entirely new to the electronic cigarettes from EverSmoke when I was buying my first starter kit. Two of my friends have used their e-cigs for a while and I was lucky enough to be able to try them and sample a few flavors before deciding if this was the right brand for me. The quality was excellent, and the way they taste is delicious, so I was happy right from the start, and went ahead and got my own kit. While I was purchasing it from EverSmoke.com, I was not aware of the Home Delivery Program, or it’s great benefits when I started. But as I proceeded in checking out, I was prompted after I placed my order, and I looked into it. The details were kind of incredible, and so tempting; nothing to lose at all! Saving 20% on my first purchase was way too good to pass up. I went for the Ultimate Plus Starter Kit, and with the price of $154.99, saving 20% was very nice. 3 days after placing my order, guess what I found in the mail?

It’s been about 3 and a half months since I started, and things couldn’t be better. No more stopping in to a gas station or convenience store to get a pack of smokes. No more running out at the worst moments. And, especially, no more spending $8-$12 on a single pack of cigs, which may be gone in a day! It means I receive my e-cig refill cartridges at the scheduled intervals of MY choosing. It is so much more wise to purchase electronic cigarettes, and have everything all arranged and scheduled than it does to be spending an enormous amount of money every day on a deadly habit. The convenience has been outstanding, and I am really happy and excited to be an EverSmoke customer. As I was referred by friends with good taste, I would happily do the same to all the smokers I know. The quality of my life has gone way up since I started, so huge thanks, guys!

Love Your Smile: Use E-Cigs

Above any accessory, any fashion statement, perhaps the most attractive thing someone can wear is a smile. Any poll sharing exclusive results about what each of the sexes finds particularly attractive in others, a big happy smile usually tops the list. One of the most awesome reasons e-cigarettes are better for you, opposed to tobacco cigarettes is because they keep your smile beaming and bright. Plenty of smokers become extremely self conscious about the staining on their teeth. It can cause them to refrain from smiling in public, and especially when cameras start flashing.

Everyone knows how detrimental tobacco can be to the body. It wreaks such havoc through numerous bodily systems, and can kill from the inside out. Smokers face all varieties of scary diseases and illnesses, and the mouth is one of the most vulnerable areas. Tobacco literally rots the teeth slowly, all the while depositing the dreadful, immensely harmful tar directly onto them.

Electronic cigarettes contain NO TAR, NO SMOKE, and none of those dangerous chemicals loaded into ordinary cigs. When you use them, you are not leaving your mouth susceptible to the effects of these things. Tobacco tar is heavy, dark, and sticky. It stains anything it comes into contact with. Walls, hands, teeth; all are well known surfaces tar adheres to. Often the condition of our exterior can be very telling of what’s going on inside our bodies. Skin is the body’s largest organ, and it will show if you are properly hydrated, consuming the right foods, and if you are in overall generally good health! It’s not foolproof, of course, but it is a good indicator. If your skin is dull from smoking, imagine what it’s doing on the inside. Tobacco rots the teeth, and staining is just the beginning.

By using alternative cigarettes, you begin to remove the risk of cancers and teeth staining because if there is no smoke or tar present, your body will begin to repair itself. Many e-cig users have found in a relatively short amount of time, that their teeth begin to lose the tarnished facade. This comes as a huge blessing for many smokers because brownish yellow teeth can be a huge source of embarrassment.

Why let cigarettes slow you down when you could have a radiant smile? Everyone deserves to be happy and to smile freely. Don’t subject your smile to chemicals, carcinogens, and tar. Smokeless cigarettes are the perfect alternative, and for more than just having a lovely, pearly grin, they are loaded with benefits!

Hello, E-Cig Disposables!

Always looking to stay ahead of current trends, we are super pleased to introduce our new line of e-cigarette disposables! This exciting addition comes at a time where we feel it’s in our best interest to offer the most diversity, and flexibility to both our existing customers as well as those who are new to our brand, as well as e-cigs in general. These are designed to be the most hassel-free way to do smokeless cigs, while still remaining very cost effective.

Like any e-cigarettes, the EverSmoke disposable electronic cigarette is our most versatile option. They can be used exactly like other e-cigarettes because you can puff anywhere you like without the danger of emitting smoke. No charging of the battery is required, and the design is a sleek one-piece unit that has combined every part of our standard electronic cigarette. Even in terms of comfort, no detail was omitted. Just like our customers are used to, we have included the extremely comfortable silicon mouthpiece on these as well. Our signature massive vapor is also a key factor in these, and is sure to please even the most discerning smoker! They are sold in 5-Packs, 10-Packs, and 15-Packs, in two of our most popular flavors: Classic Tobacco and Menthol. Each disposable lasts approximately 500 puffs.

For many tobacco smokers, coming to electric smoking can be an entirely new experience, and create a little apprehension. Trying the whole thing out can be filled with a whole bunch of “what-if’s?” Disposable electronic cigarettes are a really wonderful way for smokers (or nonsmokers who are curious) to give vapor cigarettes a go in a commitment free way.

For existing e-cigarette users, sometimes the convenience of regular disposable cigarettes can be really seductive in moments of stress, or when you need something really fast, in the moment, that doesn’t require charging. Having disposable e-smokes in these times lets you have all the freedom you were accustomed to with tobacco, however now you don’t have to revert. You can have it whenever you want or need! Traveling, long days where you will have no access to any power sources to charge up, or whatever reason, disposables are now here to keep your life flowing easily!